Privacy and Data Policy

Welcome to the privacy policy for JeetCity. This page explains what data we collect when you use our site and apps, how we use and protect that data, and the choices you have about your information. We aim to be clear about our practices so you can manage your privacy when creating an account, depositing funds, playing games, or using any of our services.

Types of data we collect

Personal data

When you register an account we collect basic personal details such as your name, email address, date of birth, and contact details. We may also collect identity documents and proof of address as part of verification checks when required for account security or withdrawals.

Technical data

We collect technical information automatically when you visit our site or use our apps. This includes IP address, device type, browser version, operating system, and interaction data like pages visited and session times. This data helps us maintain the service, detect fraud, and improve performance.

Transactional data

Transactional records include deposits, withdrawals, payment method details (tokenised where possible), bet history, game activity, and any bonus or promotion activity tied to your account. We keep these records to manage your account and resolve disputes.

How we use your information

We use data to operate your account, process payments, verify identity, prevent fraud, and comply with legal obligations. Technical and usage data are used to improve site stability, personalise content, and provide relevant support. Transactional data is used for account statements, dispute resolution, and to enforce our terms of use.

Data protection practices

We store data on secure servers and use standard encryption for data in transit. Access to personal information is restricted to authorised staff and service providers who need it to perform their duties. We maintain administrative, technical, and physical safeguards to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, enable secure logins, and improve functionality. Some cookies are essential for the service to work, while others are optional and used for analytics and marketing. You can manage cookie settings through your browser or the site preferences panel.

User rights

You have the right to request access to the personal data we hold about you, to ask for corrections, and to request deletion where applicable. You may also object to certain processing activities and withdraw consents you have given. Requests will be handled in line with applicable privacy expectations and security checks to verify your identity.

Access, correction, and deletion

To access, correct, or request deletion of your data, log into your account and use the profile tools or contact customer support. We may need to retain certain information for recordkeeping, compliance, or fraud prevention even after account closure - where retention is required we will apply appropriate safeguards.

Information sharing and third parties

We may share information with payment processors, identity verification providers, customer support vendors, and other service partners who perform services on our behalf. We do not sell personal data. Third parties that process data on our behalf are contractually bound to protect it and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time to reflect changes in our practices. Material changes will be communicated via the site or your registered contact method. If you have questions about privacy or how we handle your information, please contact our support team via the account support channel in your app or site.